Vaughn Automotive - Customer Service
Ottumwa, IA 52501
Customer Service Handles
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Car salesman-James LeBlanc (6/20/15)
Vaughn Auto Ottumwa, IA > I found a vehicle to buy on Tuesday PM, W/ high interest. I called on Wed AM spoke w/ "James", he stated truck was avail for purchase & that I could put $500 deposit on the truck, I knew i wouldn't get that back (I didn't put a deposit down @ that time). Wed AM I called my bank, was approved for a loan in full amt. Dealer wanted trade-in info(I included photos) I had texted to "James" that Wed PM. I live 2 hrs away from dealer & soonest I could make it was Sat AM to buy truck . Thurs AM "James" emailed stating truck was sold Wed AM, & that the buyer had taken truck home Tues night & bought Wed AM. I feel lied & mislead into thinking I could buy this truck on Saturday but had sold already when I had called on Wed AM. "James" said Thurs AM its bc his computer showed available, not his fault. He mislead me to thinking truck was available when it never was. The data, trust, ethical practices were all incorrect & that is "James's" fault. Horrible customer service View Gripe »