Vaughn Automotive - Customer Service

Contact Information

Phone: 641-682-4574

Web:

Vaughn Automotive
1311 Vaughn Drive
Ottumwa, IA 52501
United States

Customer Service Handles

vaughnautomotive
Category: New & Used Car Dealers
Sub Category: Auto (Sales)
1 Review for Vaughn Automotive

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Complaints, reviews, and feedback submitted for Vaughn Automotive

Car salesman-James LeBlanc (6/20/15)

Vaughn Auto Ottumwa, IA > I found a vehicle to buy on Tuesday PM, W/ high interest. I called on Wed AM spoke w/ "James", he stated truck was avail for purchase & that I could put $500 deposit on the truck, I knew i wouldn't get that back (I didn't put a deposit down @ that time). Wed AM I called my bank, was approved for a loan in full amt. Dealer wanted trade-in info(I included photos) I had texted to "James" that Wed PM. I live 2 hrs away from dealer & soonest I could make it was Sat AM to buy truck . Thurs AM "James" emailed stating truck was sold Wed AM, & that the buyer had taken truck home Tues night & bought Wed AM. I feel lied & mislead into thinking I could buy this truck on Saturday but had sold already when I had called on Wed AM. "James" said Thurs AM its bc his computer showed available, not his fault. He mislead me to thinking truck was available when it never was. The data, trust, ethical practices were all incorrect & that is "James's" fault. Horrible customer service  View Gripe »