Tasting Room by Lot18 - Customer Service
New York, NY 10016
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tasting room wine club (4/24/15)
This is a wine club that ships you samples, you rate them and then they recommend a full case of wine and send to you. Great concept, awful execution. You have to be home to sign for the wine but don't get any specifics on when it will be delivered. I was told mine was shipping arriving today and was home from work specifically to be home to sign and was told by the company they were unsuccessful in shipping today bc fedex couldn't locate home owner. I was home all day, never left (even had lunch delivered fine!) and fedex never showed up. I believe this is a scam and told them my concern- they said they will refund me for the case of wine but I have to pay $15 for return shipping. I never got the wine so why would I have to pay a return fee?! They blame it on FedEx - I don't believe it as I have things shipped to me all the time without issues. Please look into this! I saw another customer posting a similar complaint View Gripe »