Old Navy - Customer Service

Contact Information

Old Navy
Two Folsom Street
San Francisco, CA 94105
United States

Customer Service Handles

Category: Family Clothing Stores
Sub Category: Clothes & Apparel

Social Customer Service Details

Is your shirt from Old Navy the wrong size? Here's the scoop on everything you need to know about how Old Navy handles customer service feedback on social media.

The types of issues that people complain on social networks for Old Navy are typically related to delivery delays, billing discrepancies, rude employees, customer service interactions, and merchandise quality.

The Old Navy Facebook page is very active and promotional in nature. They do have their Message button activated, which means you can contact them through Facebook chat messenger. However, effectiveness may be limited given a very large following.

Old Navy has a company brand Twitter handle which is used exclusively for Customer Service, and seems to be quite active.

The Old Navy Google+ is active and used for promotion. It has a large following and is verified.

Have a suggestion regarding social media customer service for Old Navy? Let us know.
4 Reviews for Old Navy

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Complaints, reviews, and feedback submitted for Old Navy

Your advertisement propaganda (2/16/16)

I am quoting your "received in the mail" pamphlet...Feb.11-14 ENTIRE STORE ON SALE UP TO 50% OFF* *Entire store sale excludes clearance, giftcards, consumable, beauty and today only deals. Went to store purchased merchandise THAT DID NOT FALL IN THE EXCLUSIONS CATEGORY. wHEN I CALLED AFTER WAITING FOR OVER 47 MINUTES AND BEING SWITCHED OVER TO 4 employees, finally Brandy said that the up to 50% off could have been 0% off. Please are you trying to insult me? If that is what you meant why not say it so that you clients do not feel taken for a fool. I do not appreciate this manner of advertisement or of your doing business with me. CAN YOU EXPLAIN THIS TO ME. I am considering returning all the merchandise, calling the better business bureau and contacting channel 7 news so they produce a program relative to the sales actions that you have taken. Answer please. BY THE WAY I DOT USE PROFANITY, I FIND THIS REQUEST OFFENSIVE...YOU MIGHT DEAL WITH A LOT OF PEOPLE THAT USE…  View Gripe »


I drove a long way to attend the "Big" 50% off Thanksgiving sale and chance to win a million dollars... I even looked online to make sure my particular store in the Mall was open before traveling. I get there, and the store is closed. I am EXTREMELY DISSAPPOINTED, I was waiting for this sale and skipped out on my family so I could buy Xmas gifts for my four daughters. Not fair, and I would like a coupon for the sale that I missed that YOU advertised and had online as "Open" at Cottonwood Mall Albuquerque, NM. Erin Martin 505-730-9523 ehmartin70@gmail.com  View Gripe »

Customer Service / store organization (11/18/15)

Old Navy in Turlock, CA opened a few years ago since the opening manager has left and relocated I feel the store has gone down hill in cleanliness and customer service. Workers and lead people do not have passion for the customer and representation of Old Navy. Very disappointed please get Michelle (old manager back). She was wonderful.... Turlock Store needs lots of help......not shopping there anymore.  View Gripe »

Rude employees and no prices on items (2/15/15)

Old Navy in Denham Springs, La. I love this store but not this location. long term shopper..disabled and hard to find help and or correct prices on items. 3rd trip to this store...I will shop Cortana or Tanger. not the Juban Rd location  View Gripe »