Octa Logo - Customer Service

Verified Business

Contact Information

Phone: 866-250-8303

Web:

Octa Logo
264 Hemlock Terrace
Teaneck, NJ 07666
United States

Customer Service Handles

@OctaLogo
Category: Management Consulting Services
Sub Category: Business & Consumer Services
20 Reviews for Octa Logo

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Complaints, reviews, and feedback submitted for Octa Logo

Logo (3/16/17)

It's been 6 weeks of back and forth with these "designers". I finally had to download a copy and make the revisions myself. Then, they can't even copy what I've submitted. THIS IS A SCAM!  View Gripe »

Logo and business card designs (3/2/17)

This company is slow and exceptionally rude. I paid for a logo design and three days later received two proposals. I liked one of them but asked for a slight tweak of colours, only to get an email back warning me that there would only be one revision. I disputed this and got an apologie but foolishly went back to them for business card designs. We paid on the 17th but the company chased me for payment a few days later. I had to send proof of payment before they sent me the designs. Again I needed a slight colour change but my emails were lost and we still hadn't received them 13 days after payment. When we chased we got a reply in bad English telling us they had 'thousands of customers'. Stay away from this company and find small local designer who cares about their individual customers.  View Gripe »

Website (2/6/17)

We originally contracted with them to build a logo, and while it was a slow process, the finished product was nice. We were then up sold on a website. Worst financial decision ever. Absolutely horrid experience in having a website built. First off, it took 5 months to get the website finished, and the delivered product was WordPress, which I could have paid a high school student to build for me over the weekend. Their customer service is atrocious, when I called to complain numerous times about how long the website was taking, I was told that I was not their only customer and that I should "understand" this. I think 5 months to have a website built is ridiculous. The website is down constantly which means that I do not have the confidence to even send traffic to my site. I have had to hire a new company to build proper site. I can't get my money back, although I have tried several times, so my hope is to steer any one else away from losing their hard earned money. Avoid this company!  View Gripe »

Logo & Web Design Service (10/27/16)

Octa logo made my logo creation a breeze. They did all the hard work for me, and all i had to do was choose my favourite and boss them around with revisions! They put up with all of the nonsense about little tweaks until its completely perfect as they know how important it is for your business. Would recommend them to everyone, brilliant communication throughout too! Fantastic, thank you Octa Logo!  View Gripe »

Service (10/27/16)

We are very happy with the design work, creativity, and professionalism. We will be back whenever we need design services again! Thanks!  View Gripe »

Logo design (10/5/16)

The offered a full money back guarantee. They offered cheesy designs. I asked for my money back....still waiting. DO NOT USE THEM.  View Gripe »

Logo Design (10/1/16)

Octa Logo is a COMPLETE SCAM, please do NOT use them for anything. As mentioned in a previous review, they are completely outsourced and lie with fake names. They are completely unethical and do no deliver on their services. They charged me for two logos that I designed myself, yes, I designed. All they did was transfer it to 5 or 6 formats (tiff, jpeg, eps, etc, etc.) for $150!! Could you believe that?? What a joke! Plus I asked the guy, named Steve Anderson (his real name is probably Raj Kumar) to match the yellow on both logos, such a simple task. and he refused!! He told me it would cost me more. I called them repeatedly to get the work done, which took nearly a month and their response, "Our system is down, so we are all working from home." Um....so shouldn't you still be working?? Or does working from home mean "not working." I guess in India it does. Or can you advise your customers who are running a business that they work VERY hard for about the delays in service?  View Gripe »

Website (9/27/16)

This company is an out source company that has not credibility!!!! I lost hundreds from them that I can not get back. I went to this company hoping they would build a website that would help with my business. It was a nightmare!!!!!! It took months to get the website live and when it did it was hacked. They use Word Press which the files did not get updated and caused the hack to occur. Not only they blame me for it they did not fix the problem. My website for almost a week was not functional which cause me to lose business and potential clients. Their answer was you are not the only customer and they will get to me when they can. Knowing it was a mistake on their end and the lease they can do is update the files. Any web developer can tell you that it does not take long. If it does something was wrong on their end. I wanted my money back so i can go else where and they refuse. I cant believe they want to keep my money on work they barely did. SCAMMMMM  View Gripe »

Web Developer Gone Wrong!!! (8/30/16)

I went to this company hoping they would build a website that would help with my business. It was a nightmare!!!!!! It took months to get the website live and when it did it was hacked. They use Word Press which the files did not get updated and caused the hack to occur. Not only they blame me for it they did not fix the problem. My website for almost a week was not functional which cause me to lose business and potential clients. Their answer was you are not the only customer and they will get to me when they can. Knowing it was a mistake on their end and the lease they can do is update the files. Any web developer can tell you that it does not take long. If it does something was wrong on their end. I wanted my money back so i can go else where and they refuse. I cant believe they want to keep my money on work they barely did and for what - the end result is I do not have a website and they are $500 richer. I feel like i was dealing with frauds.  View Gripe »

Logo (8/12/16)

My experience with OctaLogo was the best. I was impressed how quickly the delivery of the service and the modifications layouts were provided when necessary. The service was also very positive, always returning the requests quickly. B2 Running was extremely pleased with the entire process of creating your visual identity, from 1st to last contact. Since then, we turn to Octalogo whenever we need some graphical visual work. We could not be more happier with the end result. They understood and executed what we imagine, and even exceeded our expectations. Always very willing and quick with the necessary amendments, had enough attention to detail and always meet deadlines. Very patient with our doubts and always explained everything in detail. Both the logo and the stationery, really the best quality were very modern and stylish.  View Gripe »