National Tree Company - Customer Service
Cranford, NJ 07016
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Complaints, reviews, and feedback submitted for National Tree Company
Artificial Christmas Tree (12/3/15)
I purchased a $500.00 artificial tree from a local business in Escondido, CA The manufacturer/National Tree Company. When going to put it together I discovered there was a piece missing between the top and second tier. I called Nat. Tree Co. and at first said that I had to have the code on the box. I told her that I was at work. She said that she couldn't help me without the code. I asked to speak to a manager. After being on hold for some time, she came back on the phone and asked me several questions and then said she could help me. She knew immediately what piece I was missing and said that they could put it in the regular mail for me. I said that would take 3-4 days and I really wanted to get my tree up. I asked if they could over night the piece to me. She said they could overnight it, but it would cost me $75.00. I told her that I thought they should absorb the cost and that I was going to put a negative review on Yelp. She hung up on me. View Gripe »