National Car Rental - Customer Service

Verified Business

Contact Information

National Car Rental
6929 N. Lakewood Ave., Suite 100
Tulsa, OK 74117
United States

Customer Service Handles

@NationalCares
Category: Passenger Car Rental
Sub Category: Transportation (Car, Taxi, Bus, Parking)

Social Customer Service Details

Stuck with a two door car for your family of four? Here’s how National uses social media to mediate customer service issues online.

The types of issues that people complain on social networks for National are typically related to lack of car availability at airport locations, long lines at the counter, and unfriendly representatives.

National has a Facebook page which is split evenly between promotional content and customer service. The page posts about new services, new locations, and deals that customers can expect when they disembark their flights and head to the rental car counter. In addition, the profile has its message feature activated for personal communication as well as active participation in the comments, actively seeking out issues to resolve.

National also has a verified Twitter handle which is devoted entirely to customer service. The account is timely when it comes to responding to unhappy customers and often points out a solution within a few tweets rather than keeping them on hold.

National Car Rental also has a profile on Google Plus which is not as conducive to customer service, and therefore focuses most of its efforts on marketing. Could National Car Rental improve how they use social media to reach their unsatisfied customers? Let us know.
1 Review for National Car Rental

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Complaints, reviews, and feedback submitted for National Car Rental

Car rental (9/14/14)

Was Told car would have Bluetooth. It didn't.  View Gripe »