Napleton's Arlington Heights Chrysler Dodge Jeep RAM - Customer Service

Contact Information

Napleton's Arlington Heights Chrysler Dodge Jeep RAM
1155 W. Dundee Road
Arlington Heights, IL 60004
United States
Category: New & Used Car Dealers
Sub Category: Auto (Sales)
3 Reviews for Napleton's Arlington Heights Chrysler Dodge Jeep RAM

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Complaints, reviews, and feedback submitted for Napleton's Arlington Heights Chrysler Dodge Jeep RAM

Sales (8/8/16)

I located a 2016 Jeep Wrangler Unlimited on the Napelton Arlington Heights, IL website. It showed a $4,000 discount. I called and found out that the vehicle was on the lot and made arrangements to stop in and see it. By the way, it’s 1 ½ hours from my house. Before I left, I called and inquired if the $4,000 discount was what I was actually going to receive when I arrived at the dealership. The discount includes $500 for active military and $5oo for recent college grads. So it’s actually $3,000 discount. When I was about ½ way to the dealership, I received a call and was told that the car wouldn’t actually be there because the manager’s wife had taken it to a car show and wouldn’t be back until close to closing time. After I relayed my displeasure to the salesman, he told me he would give me a $500 discount for the inconvenience. This dealership falls into the category that many people associate with car dealers. I have had many really good experiences, but this wasn’t…  View Gripe »

Product (7/30/15)

As a potential customer for the new Cherokee Jeep I am not impressed with the response from a dealer in the UK. I requested prices on a model through Carwowebsite. Got an initial response from several dealers, not a problem. Then when requesting further information on two different points from your Dealer in Oxford. no response. I contacted Carwowebsite who were going to chase this up, but once again some 5 days later still no feedback. If this is the standard of service that Jeep offers before one even purchases a car, I'm not sure if I want to be an owner. Rjmd Davison Email: rjmd1@btinternet.com  View Gripe »

window awnings (6/25/15)

I am so sorry for taking so long to seek your help but I truly thought I could take care of it myself. For Christmas I purchased awnings for my son's new car jeep Grand Cherokee. I was called when they came in and was excited to tell him of my gift. Well the long and the short of it was that he did not want them. I contacted the Jeep dealer and was then told that they can not return a special order item. That I purchased them and they are now mine. I had no idea of the policy, if there is one and I am on a fixed income, can not spend money just like that. Can you please help me???? Roberta Hemmati 430 S. Western Ave #311, Des Plaines, IL. 60016 8473225722  View Gripe »