Macy's - Customer Service

Contact Information

Phone: 800-289-6229 


7 West Seventh Street
Cincinnati , OH 45202
United States

Customer Service Handles

Category: Department Stores
Sub Category: Retail (General)

Social Customer Service Details

Have a complaint about Macy’s? Here is the scoop on everything you need to know about how Macy’s handles customer service feedback on social media.

The types of issues people complain about on social media for Macy’s are typically related to customer service interactions, deliveries and membership credit cards.

The Macy’s Facebook page is active and promotional in nature, verified, and highlights seasonal apparel. The “Message” button is inactive which means you cannot contact them through the Facebook chat messenger.

Macy’s verified Twitter handle is active and promotional in nature. It has a large following.

Macy’s Goole+ is active and addresses customer feedback. It is verified and has a medium following.

Have a suggestion regarding social media customer service for Macy’s ? Let us know

Most Complained about in General Merchandise Stores (Stores)

  1. Walmart - 164 issues
  2. Target - 51 issues
  3. Family Dollar Stores - 35 issues
  4. Dollar General - 29 issues
  5. Dillard's - 17 issues
  6. Lord & Taylor - 11 issues
  7. Neiman Marcus Group - 3 issues
  8. Brookstone - 2 issues
56 Reviews for Macy's

Have a complaint or review about Macy's?

Submit your Gripe:

Complaints, reviews, and feedback submitted for Macy's

diamond ring (4/27/17)

I purchase diamond ring 02-2012 from Macy's (fox river mall Appleton WI). It was expensive. I had to have my first diamond replaced 07-12. then 08-12. I have had to replace 4 diamonds all together. I did buy extended service plan. that only last 3 years. the last two replacements were not under service plan. the jewelries that I have taken it to say it is a very poorly made. One jeweler said would not work on it. It is such poor workmanship. One recommendation was to have all the diamonds put in whole new setting.  View Gripe »

Was hung up 3 times for asking where my order was (4/20/17)

I ordered two items that were exactly the same. They shipped separately, I had no problem with that so I waited. 9 days pass and I try and call to find out what the status was, they said status will be updated in 24 hours if we don't contact you, please call us back. To no surprise, I call them back after 24 hours to be hung up not once but 3 times, I call back and demand to speak to a manager, she states that I would have to wait 10 days for them to file a report. I complained again and she tells me that apparently, we do not agree and began talking over me. I cancelled the order since customer service just means talk over and belittle customers to them. Will be cancelling Macy's credit card and take my business elsewhere.  View Gripe »

Credit services (4/12/17)

I've had a Macy's card for over 11 years and was told that I could use my existing card to make a purchase however the card had been deactivated apparently due to non use over a good period of time. Associate tells me no problem. She can reactivate my card. I said fine and two years later I found a second card that had been opened in my name. I do not open credit cards in order to receive discounts particularly when I already have a credit card with a particularly company as was the case here. I surely don't need two.  View Gripe »

Diamond Earrings (1/14/17)

This letter to the Macys' ECO explains the complaint: Dear Mr. Lundgren, It is easy to understand why Macy's is having to close so many stores. The behavior of this store is outrageous. Your manager of the Sterling, VA store contacted me concerning my last email to you about the jewelry that I purchased because I was told that it was 100% diamonds and gold. Not only did he not resolve the issue, the store only continued to lie to me as they had when I brought the jewelry back earlier. Lies: The first time I tried to return the jewelry, 1) the jewelry department manager said that it was not Macy's jewelry, when I assured her it was (tags are still on the boxes), she said she would try to pull it up in the system. She came back a few minutes later and said she could not pull it up in the system. 2) Then a couple of employees gathered together saying yes, they know the jewelry, you just don't sell it now. There is not enough space to complete the…  View Gripe »

credit card charges (1/4/17)

It is impossible to contact anyone by email with your company. I am not satisfied with the late charge being levied to my account.  View Gripe »

late charges (1/4/17)

Late charge on account 46-024-113-396-0  View Gripe »

store (12/3/16)

store was very messy  View Gripe »

Rebate (11/24/16)

Bought a keurig with a $20 rebate. Sent info in same weekend. Was notified that the purchase date was invalid. They had a rebate sign right on the machine and handed me the paper work???  View Gripe »

Property Damage (10/26/16)

Sofa sleeper attempted to be "forced" into a hallway and I told them to "stop, it's obvious it's not going to fit" and they said, "it will fit" and refused to listen to me. Sure enough, property damage to my bull nose drywall. Now the issue is, it has been 2 weeks since the property damage was claimed, and I'm promised over and over and over again that "somebody" from the warehouse will call me back and nobody calls!!! I call 2-3 times a week and told the same lies each time...."somebody will call you." Once this is resolved....if it ever will Macy's credit card will be destroyed and I will continue to post negative/legitimate reviews about them.  View Gripe »

chat (4/22/16)

it is disconeccted  View Gripe »