Kay Jewelers - Customer Service

Contact Information

Kay Jewelers
375 Ghent Road
Fairlawn, OH 44333-4600
United States

Customer Service Handles

Category: Jewelers Stores
Sub Category: Precious Metals

Social Customer Service Details

Have a complaint about Kay Jewelers? Here is the scoop on everything you need to know about how Kay Jewelers handles customer service feedback on social media.

The types of issues people complain about on social media for Kay Jewelers are typically related to refunds, custom work, sizing, and quality of jewelry.

The Kay Jewelers Facebook page is very active, promotional, and highlights falling in love. They do have an active “Message” button which means you can contact them using the Facebook chat messenger.

Kay Jewelers has a Twitter handle which is used for promotion. It is verified and has a large following.

Kay Jewelers Google+ is active and used for sharing promotional videos. It is verified and has a very small following.

Have a suggestion regarding social media customer service for Kay Jewelers? Let us know.
2 Reviews for Kay Jewelers

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Complaints, reviews, and feedback submitted for Kay Jewelers

Ring (4/4/17)

I am livid. My fiancé and I went to Kay about three weeks ago to have my engagement ring reset. All we wanted was to have the diamond taken from the original setting and put into the new setting (both are solitaire settings). We also requested to keep the original setting which is already paid off as we would like to pass it down to a future daughter/granddaughter at some point, which they happily agreed to. Today, I received a message that my ring was ready to be picked up. When I got there, not only was the diamond still in the original setting with the new setting nowhere to be found, but the band on the original setting had been resized! Never had this been requested! The people at the store said they would create a rush order to fix the issue but could not provide any proof that they put this rush order in. They also had no comment about what would be done with the original setting that is now resized for God knows what reason, as we had requested to have it back…  View Gripe »

Ring Inspection/Maintenance (12/22/14)

I went to the Asheville, NC Mall location today to get my wife's rings inspected and cleaned and we were ushered out of store by an unoccupied associate because they "did not have time". The associate then proceeded to just stand at the front of the store with her hands behind her back doing nothing when she could have been helping us. What is my protection plan for?I will be cancelling my accounts with Kay and will never patronize that location again.  View Gripe »