J Crew - Customer Service

Contact Information

Phone: 800-562-0258


J Crew
770 Broadway
New York, NY 10003
United States

Customer Service Handles

Category: Family Clothing Stores
Sub Category: Clothes & Apparel

Social Customer Service Details

Have a complaint about J Crew? Here's the scoop on everything you need to know about how J Crew handles customer service feedback on social media.

The types of issues that people complain on social networks for J Crew are typically related to merchandise quality, sizing, and refund policies.

The J Crew Facebook page is very active and promotional in nature. They do have their Message button activated, which means you can contact them through Facebook chat messenger. However, effectiveness may be limited given a very large following.

J Crew has a company brand Twitter handle which is used exclusively for Customer Service, and seems to be quite active.

The J Crew Google+ is active and used for promotion. It has a large following and is verified.

Have a suggestion regarding social media customer service for J Crew? Let us know.

Most Complained about in Apparel and Accessory Stores (Stores)

  1. Gymboree - 6 issues
  2. Children's Place Retail Stores - 4 issues
  3. Victoria's Secret - 2 issues
3 Reviews for J Crew

Have a complaint or review about J Crew ?

Submit your Gripe:

Complaints, reviews, and feedback submitted for J Crew

Customer service (8/21/15)

The fitting rooms are disgusting. I don't appreciate when there is a man in the fitting room while my child is getting dress. Also the language from the young workers are really unprofessional. Toms river, nj  View Gripe »

Clothing (5/20/15)

This is the leesburg corner premium outlets in Virginia. I went in on 2 separate occasions looking for a button up shirt and shorts. I was never greeted or offered assistance either time. I was just going to see if they had any other sizes. What really bugged me was that the customer who was behind me was greeted and offered assistance from the same person I made eye contact with. I work at that mallso I know how they all should greet people  View Gripe »

Customer Service (12/14/14)

I called JCrew in Woodcliff Lake, NJ to get information regarding something I saw on their website. However, the sales rep was rude and pushy, and failed to defer me to someone who knew how to help me. Ultimately it was a disappointing experience.  View Gripe »