IBM - Customer Service

Contact Information

IBM
1 New Orchard Road
Armonk , NY 10504
United States

Customer Service Handles

@IBM
IBM
+IBM
Category: Computer And Software Stores
Sub Category: Software (Entertainment)

Social Customer Service Details

Server heating up? Here's the scoop on everything you need to know about how IBM handles customer service feedback on social media.

The types of issues that people complain on social networks for IBM are typically related to Servers, Computers, Accessories, and Network equipment.

The IBM Facebook page is very active and promotional in nature. They do have their "Message" button activated which means you can contact them through Facebook chat messenger.

IBM has a company brand Twitter handle which is rarely used for Customer Service, and but is very active.

The IBM Google+ is similar to their Facebook page and has a large following.

Have a suggestion regarding social media customer service for IBM? Let us know.

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15 Reviews for IBM

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Complaints, reviews, and feedback submitted for IBM

AppScan (11/11/16)

Part 2: Here's a recent email I sent: I have been in contact with IBM’s “support” regarding my AppScan concerns since August 2 and there has been no progress. First I had to call and speak with someone who opened some sort of ticket for me (however, she filled it out with completely incorrect information since she didn’t understand what I was talking about) who said someone would call me back in 2 hours – no one called me back. I called again and was told someone would call me immediately – they called, only to tell me they were sending an email “right away,” which didn’t get sent to me until at least an hour later. Very long story short, I was instructed to go to a link and upload a scan I had to re-run, which took me a few more hours, got no response, sent a follow-up, then got a response from support telling me that he would get an update from security support (which he apparently isn’t?), and I have heard nothing since.  View Gripe »

AppScan (11/11/16)

part 2: Here's a recent email I sent: I have been in contact with IBM’s “support” regarding my AppScan concerns since August 2 and there has been no progress. First I had to call and speak with someone who opened some sort of ticket for me (however, she filled it out with completely incorrect information since she didn’t understand what I was talking about) who said someone would call me back in 2 hours – no one called me back. I called again and was told someone would call me immediately – they called, only to tell me they were sending an email “right away,” which didn’t get sent to me until at least an hour later. Very long story short, I was instructed to go to a link and upload a scan I had to re-run, which took me a few more hours, got no response, sent a follow-up, then got a response from support telling me that he would get an update from security support (which he apparently isn’t?), and I have heard nothing since.  View Gripe »

AppScan (11/11/16)

part 2: Here's a recent email I sent: I have been in contact with IBM’s “support” regarding my AppScan concerns since August 2 and there has been no progress. First I had to call and speak with someone who opened some sort of ticket for me (however, she filled it out with completely incorrect information since she didn’t understand what I was talking about) who said someone would call me back in 2 hours – no one called me back. I called again and was told someone would call me immediately – they called, only to tell me they were sending an email “right away,” which didn’t get sent to me until at least an hour later. Very long story short, I was instructed to go to a link and upload a scan I had to re-run, which took me a few more hours, got no response, sent a follow-up, then got a response from support telling me that he would get an update from security support (which he apparently isn’t?), and I have heard nothing since.  View Gripe »

AppScan (11/11/16)

It would take me DAYS to write in my constant issues with IBM and their lack of support. No two people know the same thing - it's been SIX MONTHS and they still can't figure out who our sales rep is (!!!!!!!!), I called about an issue, I had to speak with someone who wasn't a tech in the least, she took the wrong notes, said they'd call me back within 2 hours, no one called me back - 24 hours later, I emailed again and was given the brush off, so I just started emailing the one person whose contact information I had at the company, so, below, is a sample of one of many long-winded emails I've sent to them (I have now been requesting a refund for AppScan for the past 2 months, but keep getting passed around - of course - to different people). This company is the worst and I have no idea how they stay in business, nor how they sell a product in which they ALLEGEDLY don't even have A SPECIALIST in, nor any training (allegedly) that they can or will provide you with.  View Gripe »

Bad customer service (7/22/15)

bought a new computer and need to install SPSS - a product I purchased. After 4+ days on the phone been I have been referred around and around. Navigated a maze of web links, product codes, access codes, authorization codes, each with their own password. Still no luck. All I am asking is a simple install. IBM bought SPSS company and undermined it. IBM is slashing skilled workers and it shows. No one can answer basic questions, they just refer. They told me IBM offers 24/7 support! I just laughed. I am looking for an alternative non-IBM stats application that will read a spreadsheet because my work can't be held hostage to the catastrophe that is IBM.  View Gripe »

Annoyed (7/21/15)

I have order a part for a ibm tablet over a three month period .I have been charges two times for the part and still don't have it.I have refunded the customer money for the long wait and have told him that if the part ever shows up I will install it for free but don't hold your breath!!!Every response from you company has been it not my department or I don't have a superivisor.I wonder if anybody is at home at ibm!!I ask several times for a e-mail address for the ceo or cfo and I get nothing.I am aware that I am a small business but my customer are important to me ,I wonder if yours are important to you.Judgeing from you like or response it doesn't seem to.Help!!!!!!!!!!!!!! anyone at ibm at home Matrix Computer of Fayette llc.  View Gripe »

Frustrated with customer service (7/20/15)

Simply to update to the latest version of the Tables component, it took several emails to my account rep, 10 minutes on my own trying to navigate the worst website I've ever seen, 16 minutes on the phone with customer service agent, and about 20 separate steps, including two different logins to get to the right place. ARE YOU SERIOUS IBM????? For a simple product download!! Un-freaking-believable.  View Gripe »

Bad customer service (7/19/15)

Well, I wish I did not have to write a complaint about SPSS products, but the customer service (or lack thereof) was so poor, I had to do this. It took me all morning (3 hours+) to just get some help from SPSS. I needed an Authorization code for the SPSS Text Analysis for Surveys software that I bought several years back, and I don't recall needing a code back then. The rep tells me there is no record of my product even after I gave them the product serial number (for folks who develop data software, I would think you would have ways to search multiple number fields of products you sold???) Anyway, I called many phone numbers and then was referred to other phone numbers and then was referred to their website for non-business users to submit a service request. However, the service request screen did not work (this is after I had to register, which I understand the need for that, and then wait for confirmation), and I had to call and wait for another support person to walk me through…  View Gripe »

Very Frustrated (7/17/15)

VERY disappointed with IBM support! We have a 3.5 month old server that has failed last Thursday morning, we had onsite NBD support so they came NBD but didn't fix, again NDB with whole motherboard, didn't fix, NBD ... the saga is STILL going on. NOTHING offered for replacement or backup or downtime or loss of business or care for the client!  View Gripe »

Rude service (7/16/15)

Incredibly incompetent and rude people over at Spain. There is no follow-up, our complaints go unheeded for weeks.  View Gripe »