H. Samuel - Customer Service
Phone: 0800 458 1065
Birmingham, West Midlands B19 1DS
Customer Service Handles
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Complaints, reviews, and feedback submitted for H. Samuel
Bought an engagement ring on the 23/12/15. My now fiancé decided it wasn't the right ring for her so we went to our local HSamuel store in Uxbridge and had no issue buying her the ring she wanted. When it came to me returning the original ring, the staff member I met didn't want to know. She immediately dismissed the ring as being worn and scratched and handed me back the ring and gave me no options for what to do next. The ring wasn't even worn as it was too big for my fiancé anyway. I think it's a disgrace that as it stands I've spent over £1000 on 2 rings of which they were more than happy to take my money but when it comes to returning there completely dismissed me. View Gripe »