Farmers Insurance - Customer Service

Contact Information

Phone: 800-435-7764

Web:

Farmers Insurance
4680 Wilshire Blvd
Los Angeles, CA 90010-3807
United States

Customer Service Handles

Category: Fire, Marine, And Casualty Insurance
Sub Category: Insurance (Life)

Social Customer Service Details

Have a complaint for Farmers Insurance? Here’s the scoop on how they mediate customer service issues using social media.

The types of issues that people complain on social networks for Farmers Insurance are typically related to poor customer service representatives and increased rates.

Farmers’ Facebook page is used primarily for advertising and public service campaigns. The company is a strong advocate for safe driving, regularly posting content about how to prevent accidents on the road. They also are good with responding to customers in the comments section of the page.

Farmers also has a Twitter handle which functions as both a blog and a platform for advertising. The page reports statistics and posts content regarding safe driving and regularly posts about perks that customers can expect. They respond to customers on Twitter, however not to the extent that they do on Facebook.

Farmers additionally has a presence on Twitter handle where they post content related to safe driving and to a very limited extent, interact with unsatisfied customers. Could Farmers Insurance do a better job interacting with customers online? Let us know.

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2 Reviews for Farmers Insurance

Have a complaint or review about Farmers Insurance?

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Complaints, reviews, and feedback submitted for Farmers Insurance

Car Insura (9/13/15)

The company dropped me without warning and when I asked why their response was that Silvester Cox 111 who was on my insurance at the time didn't have his liscense. They told me to add him in the first place because it would lower my insurance. I have proof that he does and did have insurance at the time. I am complaining to the industrial commission and they also wouldn't let me drop him at the time. I have a lease and I can't afoot a laspe in car insurance. Bad business  View Gripe »

Insurance (9/18/14)

Unresponsive to multiple ongoing claims issues going back ten years. Rude, lie, cheat & steal. Outright %%%%%%%%%%  View Gripe »