Fandango - Customer Service

Contact Information

Fandango
12200 W Olympic Blvd Suite 400
Los Angeles, CA 90064
United States

Customer Service Handles

@fandango
fandango
fandango
Category: Information Retrieval Services
Sub Category: Broadcasting - Movie, TV, Internet, Radio

Social Customer Service Details

Have a complaint about Fandango? Here's the scoop on everything you need to know about how Fandango handles customer service feedback on social media.

The types of issues that people complain on social networks for Fandango are typically related to poor customer service, refund policies, fees, and billing discrepancies.

The Fandango Facebook page is very active and promotional in nature. They do have their Message button activated, which means you can contact them through Facebook chat messenger. However, effectiveness may limited given a very large following..

Fandango has a company brand Twitter handle which is used for Customer Service, and seems to be quite active.

The Fandango Google+ is active and used for promotion. It has a large following and is verified.

Have a suggestion regarding social media customer service for Fandango? Let us know.
16 Reviews for Fandango

Have a complaint or review about Fandango?

Submit your Gripe:

Complaints, reviews, and feedback submitted for Fandango

Horrible Web Interface / Worse Service (6/6/16)

I used the Fandango website to purchase 12 tickets for a movie this coming Thursday - for a child's birthday party. When I look at the confirmation, it appears that they were for the wrong day and the showtime has passed. I did everything right, but there must have been an issue with the website. I contact Fandango and they tell me "too bad" and to read their policies. They are CROOKS!  View Gripe »

Online purchase (4/15/16)

Lost $66.00 because the cancel link did not work and couldn't get through to customer service. Poor service.  View Gripe »

Refund/Exchange Policy (12/22/15)

As a Christmas present for my children, I went online to order 4 movie tickets for Thursday (Christmas Eve). The session timed out and when I continued, it saved the time and the amount of tickets I wanted, but apparent defaulted the date to today. I realized the error once I got the email confirmation. This was at 11:17A, and the showtime was to be 1:00P. I called immediately and was promptly put on hold for 48 minutes before I got a human being on the phone. "Kimberley" informed me that there was nothing she could do because the showtime was in less than two hours. I told her that when I purchased the tickets, it was already within the two hour time frame, so that seemed a little odd of a policy. I also told her I did not want my money back, I just wanted to change the date. She said there "are policies in place for a reason, so therefore, there was nothing she could do". At this point, I asked for a supervisor and she refused, telling me that he would definitely tell me the same…  View Gripe »

lost a customer (7/22/15)

Purchased tickets using Fandango. Never recieved the confirmation. Called customer service and was on hold for over 45 minutes. Will NEVER use this service again. Wish I had looked at thier ratings prior to purchasing the tickets online. Bought lesson is the best one. Never again.  View Gripe »

Bad customer service (7/21/15)

This Is The Worst Customer Service Ever, They Give No Care For You. I Lost 28 Bucks And I Fell Like I Was Scammed. I Wonder Why They R Not Bankrupted Yet.  View Gripe »

Bad company (7/20/15)

This is an awful company. The put you on hold just so you will hang up. i bought tickets to a movie and wasnt able to go.i called to try and get my money back.i never even got to talk to anyone.I called every day for 7 days straight.i will never use this company again  View Gripe »

Waste of time (7/19/15)

Purchased the tickets thinking it would be a step saver - weren't able to attend OR get back to get a refund within their 2 hours? of the show. How many folks have money floating in "Fandango" that are unused tickets? Absolutely no reason that the tickets couldn't have been switched to a different show; the unused confirmation number means Fandango was never charged for them.  View Gripe »

Bad customer service (7/17/15)

Terrible, terrible customer service at Fandango!! Wouldn't honor an error THEY made, twice in a row on their website. Charging me for tickets I didn't even want. When I tried to exchange one set, it didn't work in completing the transaction. Again, something is wrong. They stick to their policy and do not budge, which only allows you to have no say on any of the particulars. They were so adamant, it was obvious they could care less and was pretty much scripted with a NO at each turn. I had never called to complain before. A supercilious approach to anyone questioning their policy regardless of Fandango's error.  View Gripe »

Frustrated Customer (7/16/15)

Just purchased a movie online using a promocode. It is being advertised allover the website, including during checkout. I enter it and it tells me it is expired or incorrect, and it charges my card. I called customer service and the lady over the phone makes no attempt to refund my account. I told her i don't want the movie ticket if the promo code does not apply. She says there is nothing we can do. No refunds or exchanges!!! I mentioned I am simply not interested at all, and I dont want to pay for something im not gonna watch. She says what I do with the ticket is up to me! I ask to speak to her supervisor, puts me on hold, and she answers again saying the supervisor is busy and I will get a call back soon. So far nothing!! Never again will i purchase from here!! This is unfair!  View Gripe »

Waste of time and money (7/15/15)

I used Fandango to purchase tickets to a movie 30 minutes prior to the movie started. Missed the movie. In most cases companies give your a refund with no problem or at the very least credit/voucher. They did not even respond to my email request for a refund until a weeks after I filed a report on the Better Business Bureau. Still no refund :(  View Gripe »