Facebook - Customer Service

Contact Information

Phone: 650-543-4800

Web:

Facebook
1 Hacker Way
Menlo Park, CA 94025
United States

Customer Service Handles

@facebook
facebook
Category: Prepackaged Software
Sub Category: Internet and Information Services

Social Customer Service Details

Got your account hacked on Facebook? Here's the scoop on everything you need to know about how Facebook handles customer service feedback on social media.

The types of issues that people complain on social networks for Facebook are typically related to account security, software glitches, and inappropriate content.

The Facebook Facebook page is very active and promotional in nature. They do have their Message button activated, which means you can contact them through Facebook chat messenger. However, effectiveness may limited given a very large following.

Facebook has a company brand Twitter handle which is used for Customer Service, and seems to be quite active. They consistently respond to questions asked on Twitter.

Have a suggestion regarding social media customer service for Facebook? Let us know.
33 Reviews for Facebook

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Complaints, reviews, and feedback submitted for Facebook

Facebook (9/19/16)

Hi, my issue is that i still cannot log into my account.its been over 30 days & i still havent heard anything from them.im being denied a service  View Gripe »

FACEBOOK (2/13/16)

this damn facebook is very sow it happens all the time and it is not my lap top how can a company so big keep screwing up FIX THE DAMN THING NOW  View Gripe »

social media (1/23/16)

Any whiner can complain about you, anonymously; you'll be blocked (48 hours, in my case) with NO recourse to response, and no way to find out who did it. Here's one page of a two-page response, I'm currently posting on "Fluffbook."  View Gripe »

Friend Requests (1/6/16)

Cannot add friend despite both of us sending friend requests. Facebook has ignored me for days.  View Gripe »

BOOST ADS (12/1/15)

Facebook will not let your business account be seen unless you boost your site. I did this and selected $10.00. I did it a couple of times. The last time I did it, they charged me $250.00. I did not select anything even close to this amount. I sent 5 emails trying to communicate with them on this issue. They are impossible to reach. I went to my bank and explained what was happening because then they wanted to even charge more. The bank put a block on them but I am out money I never gave them permission to take. I tried to remove my card but they would not release it unless they had a different card. So I added another so I could get my bank card off. I got that removed and tried to remove my other credit card and they put a lock on it so I cannot remove it. Isn't this illegal? I am unable to get in touch with anyone with Facebook. Can you help?  View Gripe »

Facebook standar policy. (10/24/15)

The standard policy of the Facebook community is absurd and cause too many problems for people, because they constantly block the accounts of subscribers violating the right to freedom of expression to which one is entitled . For political commentary block accounts for days , that is an abuse and lack of consideration with people.  View Gripe »

facebook group named "The talking Taxi" (10/9/15)

I had a group called "The talking Taxi" on it I had real true stories archived that happened in my taxi. These stories are not replaceable. And for some reason the group is no longer listed on my page! Please bring it back! Its priceless to me and my friends.. Why did you take it away?  View Gripe »

Corporate or legal dept (10/8/15)

Help. My client is being threatened on Facebook by a disgruntled customer. The person is threatening on a newly created RB page, to kidnap my client's children. I cant get in touch with anyone at FB  View Gripe »

language (9/18/15)

The language on my Facebook account is Dutch or something and I can't get it off. Can you please help me? It has been like for two days. I tried calling Facebook at 650-543-4800. I tried pushing/clicking on #1 but the message just kept repeating itself and then it hung up.  View Gripe »

logging on (9/15/15)

My account was blocked due to Facebook suspecting pfishing...now they keep sending text code to an OLD phone number...help  View Gripe »