Dainty Supplies - Customer Service

Contact Information

Phone: 191 416 7886


Dainty Supplies
32-36 Phoenix Road, Crowther Ind Estate
Washington, Tyne & Wear NE38 0AD
United Kingdom

Customer Service Handles

Category: Miscellaneous Apparel & Accessory Stores
Sub Category: Clothes & Apparel
1 Review for Dainty Supplies

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Complaints, reviews, and feedback submitted for Dainty Supplies

Handicraft and Wedding Supplies (10/19/15)

This company, situated in washigton, Tyne & Wear, have supplied me with a broken Christmas ornament, costing almost £18. I bought this while on holiday in the area last week and did not unpack the item, which was boxed and sealed with sticky tape, until I returned home yesterday. When I did so, I discovered I'd been sold one missing the figure of a small girl. All there is are her shoes and socks on the ornament's base. As there is no figure in the box, it's obvious it was NOT broken in transit but was SOLD to us broken. However, when we phoned to ask for refund or replacement, they say we must return the item, AT OUR OWN EXPENSE as they "don't know that WE didn't break it". This would cost a good proportion of the cost of the ornament so we'd be very much out of pocket for something which is NOT our fault (indeed, if the figure had been in the box, I would have accepted the possibility that it had been broken in transit and would have simply glued it back on.)  View Gripe »