Cabins of the Smoky Mountains - Customer Service

Contact Information

Phone: 865-277-1160


Cabins of the Smoky Mountains
653 Hidden Valley Rd
Gatlinburg, TN 37738
United States

Customer Service Handles

Category: Hotels & Motels
Sub Category: Hotels and Hospitality
1 Review for Cabins of the Smoky Mountains

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Complaints, reviews, and feedback submitted for Cabins of the Smoky Mountains

Cabin Rental/Customer Service (3/26/15)

When we arrived at our cabin, there weren't any towels or wash cloths and the hot tub wasn't finished being cleaned or filled. Upon further exploration of the cabin, we discovered it was not very clean at all. The toilet had a paper across it saying it was clean, but had hairs inside. The mirror in the bathroom had splatters all across it. The carpets were stained and ripped. The kitchen counter had dead bugs and my socks stuck to the floor. Gross. Disgusting. I ask, would you want to stay somewhere that your socks stuck to the floor? No? Well, guess what, they stuck to the floor in the bathroom as well. The coffee pot leaked all over the cabinet and the can opener did not and would not open cans. I brought most things with me but not a can opener or coffee pot since a full kitchen was listed in the amenities. When we left, we accidentally left a few things, called to talk to someone about it, they promised they'd go get it right away, but we didn't ever hear from them. Disappointing  View Gripe »