APPLE - Customer Service

Contact Information

Phone: 800-275-2273

Web:

APPLE
1 Infinite Loop
Cupertino, CA 95014-2084
United States

Customer Service Handles

@AppleSupport
Category: Electronic Computers
Sub Category: Electronics (Consumer)

Social Customer Service Details

Broken iPhone or iPad? Here's the scoop on everything you need to know about how Apple handles customer service feedback on social media. Long story short - call, or go into the store. Social Media won't be of much of help.

The types of issues that people complain on social networks for Apple are typically related to iPhones, iPads, Macs, software, warranties, accessories, mobile features, and product quality.

The Apple Facebook page is a Facebook review page. They do not have their "Message" button activated which means you cannot contact them through Facebook chat messenger.

Apple now has a verified Twitter handle dedicated to customer service.

Apple does not have Google+ page.

Have a suggestion regarding social media customer service for Apple? Let us know.

Most Complained about in Commercial and Industrial Machinery and Computer Equipment (Equipment)

  1. LG Electronics USA - 33 issues
  2. Dell Computers - 31 issues
  3. Canon - 14 issues
  4. Logitech - 13 issues
  5. Goodman Manufacturing Co LP - 2 issues
  6. Toro Co - 1 issues
  7. Trane Residential Systems - 1 issues
  8. Seagate Technology - 1 issues
  9. Epson-Portland - 1 issues
  10. Electrolux Home Products - 1 issues
85 Reviews for APPLE

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Complaints, reviews, and feedback submitted for APPLE

iPhone 7 (4/9/17)

I bought iPhone matte black and the paint started chipping off after two months. Location: UAE, Dubai. Bought from Apple store in MOE.  View Gripe »

Iphone 7 Model A1778 (1/19/17)

Hello, I recently purchased an iphone 7 in rose gold for myself as a present Tuesday. I am disabled and cannot make it to an apple store. I have tried contacting apple and they are no help. Just tell me what fixes i can do but it doesn't fix anything. Heres the problem: Whenever I opened up the camera app I am met with a black image preview. If i do get an image it's either tinted green or purple. One time the screen said 'Emergency iPhone needs to cool down' when the handset wasn't even slightly warm. I've tried hard reset and factory restore and this didn't help and erased everything! Can you help please? Thank you!  View Gripe »

Powerbeats2 wireless earbuds (1/12/17)

I received these as a gift 1 year ago. Purchase was made 11/25/15, so 1 month past warranty. 1 month ago volume button will not work, and the reset function won't work. Can't see paying $99 for repair when these should last >1yr (which is the actual time I had them)  View Gripe »

Apple Support/Repair (1/9/17)

My 6 month old MacBook has had many issues with not powering up. I took it in for service today and they said that the only thing they could do is send it in for a repair 3-5 days. Horrible!!! I would expected a loaner device for that much hassle. But I got nothing. They told me that it would be $500 a year for loaner service. What??? I have to pay for your mistakes??? I will be thinking twice before purchasing a new device - if this is how your consumers are treated.  View Gripe »

Apple ID (12/19/16)

#Apple #tim_cook #iconews #AppleSupport #gripeO_Feed #complaint Apple your 2 tier authencation is terrible!!!!! some how it has taken a wrong number I have no access to and is now preventing me from accessing my own data.You have advised because I have no access to the number used my account has gone forever and locked even though I can confirm name,address,email,password,date of birth,messages sent from account to my email ,what the are and their date attached and debit card details. Your process's are appalling!!! You need to think through these data procces's better. Please find below the data protection principles/British law's you are breaking irrelevant of a terms and conditions submit button that may have been pressed. a right of access to a copy of the information comprised in their personal data; a right to object to processing that is likely to cause or is causing damage or distress; a right to object to decisions being taken by automated means; a right in…  View Gripe »

I-Phone 7plus (12/1/16)

Was talked to very disrespectful yesterday at the Apple Store in Bakersfield CA. Was planning on buying the new Iphone 7 plus but was completely turned off by the snooty employee who said I couldn't trade in my 1 month old Iphone 6. Ive bought like 8 I-phones and 3 Mac Book pros and an I-pad and think I deserve a little better treatment from a 20 year old who probably still lives at home, not impressed by your staff at all.  View Gripe »

I-phone (12/1/16)

Was talked to very disrespectful yesterday at the Apple Store in Bakersfield CA. Was planning on buying the new Iphone 7 plus but was completely turned off by the snooty employee who said I couldn't trade in my 1 month old Iphone 6. Ive bought like 8 I-phones and 3 Mac Book pros and an I-pad and think I deserve a little better treatment from a 20 year old who probably still lives at home, not impressed by your staff at all.  View Gripe »

music (10/30/16)

Itunes "workers" won't let my access my music. As soon as I changed my password, they blocked it. A week ago they took about 1000 songs; I have 3455 left. Anyway, I tried to make a playlist, the first time it's erased and the second time, it was blocked.  View Gripe »

Iphone 5S (9/21/16)

My name is Anant Shetty ( +91 - 9819022474 / +91 - 9930933485 ) had buy an I Phone 5S worth rs 21000 INR from online shopping website Amazon in December 2015. At the time of purchase there is no terms and condition explain to me. Even the amazon people has not mention the terms and condition anywhere in there website. The phone is in 1 year apple warranty. 2 weeks back suddenly the phone starts misbehaving and a small black spot appear in display. I immediately rush to apple store for replacement as the phone is in warranty, However, they have denied to do so stating i have put pressure on phone. Please note that i am an average earning guy and taken this phone on loan. I have handled this phone very carefully in this 8 months and not put any pressure on phone. I have explain the same 1000 times to apple store people and even to John from Singapore apple office but nobody is ready to listen and stick to one point stating they will not replace the phone. Kindly look into the same.  View Gripe »

Siri (9/5/16)

Siri and most of the voice recognition for Apple phones is just horrible and has declined over the past couple years. She barely understands what you're saying I am seriously considering moving over to Samsung seven just because they offer so much more and their version of Siri is 10 times better. It's really sad because Apple used to be top-of-the-line and now they suck  View Gripe »